Refund policy
Returns & Refunds Policy
Each Plinth is made to order and built specifically for the customer.
For this reason, we do not accept returns or cancellations for change of mind once an order has been placed.
Plinth is a large, custom-manufactured architectural object and is not stocked as a resale item.
If you are unsure about size, placement, surface suitability, or system choice, we strongly encourage you to contact us before ordering at ed@theplinth.co.
Damages & Issues
Please inspect your Plinth immediately upon delivery.
If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery at ed@theplinth.co, including:
- Your order number
- Photographs of the issue
- Photographs of the packaging
We will assess the issue promptly and, where appropriate, arrange repair, replacement, or resolution.
Non-Returnable Items
As all Plinth units are made to order, they are considered custom goods and are non-returnable.
We also do not accept returns on:
- Sale items
- Gift cards
- Installed or used units
- Items damaged due to improper placement, misuse, or failure to follow care guidance
Exchanges
We do not offer exchanges.
If you require a different size or model, a new order must be placed.
European Union 14-Day Cooling-Off Period
If your order is being shipped to a country within the European Union, you may have the right to cancel your order within 14 days of delivery under applicable consumer protection laws.
However, this right does not apply to goods that are made to order or produced to the consumer’s specifications.
As Plinth units are manufactured to order, they are exempt from the standard 14-day cooling-off return right.
If you have any questions regarding your statutory rights, please contact us at ed@theplinth.co before placing your order.
Refunds (Where Applicable)
If a refund is approved due to verified damage or fault:
- We will notify you once the issue has been assessed.
- If approved, refunds will be processed to the original payment method within 10 business days.
- Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since refund approval, please contact ed@theplinth.co.
Important
Plinth is designed to sit on a solid, level surface.
Customers are responsible for ensuring suitability of the placement area before delivery.
We are always happy to discuss placement, access, and sizing prior to ordering.
Contact: ed@theplinth.co