Shipping policy

Shipping & Delivery Policy

Lead Time

Each Plinth is made to order.

Typical lead time is 3–5 weeks from order confirmation.

During peak seasonal periods, lead times may extend beyond this timeframe. If so, we will notify you promptly after your order is placed.

We prioritise build quality, system testing, and preparation over speed.

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Production & Preparation

Before dispatch, each Plinth is:

• Fully assembled

• Water-tested

• System-checked

• Prepared for safe transport

We do not dispatch unfinished or untested units.

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Delivery Method

Plinth units are delivered via specialist courier due to their size and weight.

Delivery is typically kerbside.

Customers are responsible for:

• Ensuring suitable access for delivery vehicles

• Providing assistance where required

• Confirming a solid, level surface is ready prior to arrival

If access restrictions are not disclosed in advance and delivery fails, additional charges may apply.

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Delivery Estimates

All delivery timeframes are estimates and not guarantees.

We are not responsible for delays caused by:

• Third-party carriers

• Weather conditions

• Supply chain disruption

• Circumstances outside our control

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Risk & Responsibility

Risk passes to the customer upon delivery.

Please inspect your Plinth immediately and notify us within 48 hours of any visible damage.